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FAQ
Do you provide refunds?
No! For the services provided by us we do not offer refunds on any service provided. Due to the industry we are in refunds are not applicable.
Are your drivers certified & experienced?
Yes! Our drivers have completed extensive training and ensure to be up-to date with all licensing and qualifications.
Do you charge a call out fee?
Yes we do, for all jobs within a 10km radius from one location to another it is a minimum call out fee of $100
Are your towing services available 24/7?
Yes, we offer 24/7 emergency towing and assistance including weekends & public holidays. 365 days a year.
How long does it take for a tow truck to arrive?
Arrival times can vary, depending if we are already at a job or not. When you contact us we will give you an ETA for arrival, however we strive to reach you within 30 minutes depending on where we are located from where you are at the time.
What should I do while waiting for the tow truck?
Stay safe and if possible move your car out of traffic. However, if you have been involved in a car accident please do not move the car and seek help from emergency services and once we arrive we will attend to your vehicle.
Do you offer tilt tray towing?
Yes, our trucks are tilt trays which is ideal for luxury cars, all-wheel drives, or for cars that are now drivable.
Do you work with insurance companies?
Yes, we work alongside all major insurance companies. Check with you insurance to see if towing is covered under your policy.